JMTCOSMETICS.com Return and Refund Policy
JMT Cosmetics is dedicated to bringing you an unparalleled shopping experience from start to finish. If you are not completely satisfied with a product for any reason, just send it to the jmtcosmetics.com Returns Center for a refund.
- Products must be returned within 60 days of the Process Date on the order packing slip to receive a refund to the payment method used on JMTCOSMETICS.com
- The original email order confirmation, packing slip and all original packaging materials must be included with your return.
- Original shipping charges are refunded only if the product is defective.
- In the case of shipping damages, please contact the carrier.
To return a product to the JMTCOSMETICS.com fulfillment center
Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
JMTCOSMETICS.com Returns Department
505 Coyle Ave
Arcadia, CA 91006
JMT Cosmetics does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
RETURN PRODUCTS TO JMT Cosmetics BY GROUND-ONLY SHIPPING METHODS - Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
If you return products to the JMT Cosmetics Returns Center, you can check your order status online at any time to see if we've received and processed it. Please have your order number available to allow us to better serve you.
JMT Cosmetics will issue a refund within 30 business days of receiving and processing your return. The credit should appear on your statement within two billing periods, depending on your billing cycle.